Returns – Veo Veo

Returns


Refund Policy

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Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with the original tags.


To complete your return, we require a receipt or proof of purchase.

Please email us at andrea@shopveoveo.com to arrange your return.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at andrea@shopveveo.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at andrea@shopveveo.com and send your item to: 106 jose mercado caguas Puerto Rico US 00725.


Shipping

We are not responsible for delays in shipping caused by the USPS, UPS, FEDEX, DHL, or other carriers. Lost articles due to shipping situations by USPS, DHL, UPS, Fedex, or any carrier will result in a store credit to the customer.
To return your product, you should mail your product to: 106 jose mercado caguas Puerto Rico US 00725

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

We are not responsible for any missing or lost items by fault of USPS,UPS FED EX ,DHL or any other mailing services. 



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